CUSTOMER SUPPORT
Here for your customers 365 days a year.
Completely Floored customer support team is based in-house at our Nebraska office. Our team quickly addresses customer concerns and handles return logistics for your products that are sold through Completely Floored.
Building your Brand
Offering a positive customer service experience is one of the most effective ways Completely Floored supports your brand.
- 89% of consumers are more likely to make another purchase after a positive customer service experience.
- 61% of consumers say they would switch to a new brand after one bad customer service experience.
- 75% of consumers will choose to interact with a real person even as the technology for automated solutions improves.
Home Grown
Both our customer support team and their technology are internal. Our customer support agents are direct employees trained by Completely Floored. We take pride in our people, and your customers will see that reflected in the service they receive. It’s time you experienced Nebraska hospitality.
Our team is armed with internal technology that powers them with customer order information on demand. We’ll track orders from the 12+ marketplaces we sell on, find where a product is in processing, answer channel-specific listing questions, and swiftly handle returns and refunds.
"Your customers want fast, human, and immensely helpful support, our team delivers. Quality products deserve quality support."
Sam Wyrick Sr. Director, Channels Operations
